All goods must be returned to us within 14 working days. If you need to return your item/items please request proof of posting at your post office as we will not accept liability for loss in the post on returns back to us. All items must be returned in their original packaging. Items incorrectly sent or damaged will be rectified by us upon return. A replacement 'if available' or full refund will be given including return postage. Please contact us first and give a full description of damage or incorrect item. Any items you are not satisfied with can be returned within 14 working days. Postage charged to you when you placed the order with us and return postage is non-refundable.